2024 Q1: UK Energy Ombudsman reports 22% drop in energy complaints, British Gas leads with 16,795 unresolved issues.
In the first half of 2024, the UK's Energy Ombudsman reported a 22% drop in energy complaints, totaling 53,210 cases. British Gas was the most complained-about company, with 16,795 unresolved issues, followed by Ovo Energy (7,277 complaints) and EDF (5,221). Billing issues were the primary concern. Customers may receive compensation up to £142, with average awards ranging from £92 to £134. Utilita had the fewest complaints, totaling 562.
September 05, 2024
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