EDF Energy and Utilita ranked worst for UK energy customer service, according to Citizens Advice.
EDF Energy and Utilita have been ranked the worst UK energy suppliers for customer service, according to Citizens Advice. The industry's overall customer service standards have not returned to pre-energy crisis levels, with EDF's call waiting times increasing from under a minute to over five minutes in less than a year. Energy costs have become a major concern for households, with consumer bills remaining well above 2020 levels.
June 24, 2024
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