2023 sees a 71% increase in CRU complaint investigations against energy companies and Uisce Éireann, with 617 cases over billing, smart metering, supply quality, and electricity credit allocation.
Utilities regulator CRU reports a 71% increase in complaint investigations against energy companies and Uisce Éireann in 2023, with 617 cases opened. Common complaints include billing, smart metering, supply quality, and electricity credit allocation. The regulator is ramping up resources to investigate these concerns, stating that suppliers must work out payment plans with struggling customers.
May 10, 2024
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