UK consumer watchdog criticizes Scottish Power, Ovo Energy, and British Gas for poor customer service.
The UK's consumer watchdog, Which?, has criticised Scottish Power, Ovo Energy and British Gas for poor customer service. In the 2023 customer service survey, 25% of respondents reported being unhappy with their most recent experience with their energy provider, with Scottish Power receiving a satisfaction score of -13 for response time and three for issue resolution. Octopus Energy scored highest, with 46 for response time and 55 for issue resolution.
March 22, 2024
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