Scottish Power compensates 1,699 customers £294 each for 8-year overcharging, pays £1m to Ofgem's Energy Industry Voluntary Redress Fund.
Scottish Power is compensating 1,699 customers £294 each for overcharging them by an average of £149 per customer over eight years. The supplier mistakenly charged direct debit customers at a rate meant for those who pay when they receive bills. Scottish Power has also agreed to pay £1 million to Ofgem's Energy Industry Voluntary Redress Fund, which benefits charities and community projects that help vulnerable customers with energy-related support.
April 16, 2024
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