Taco Bell's parent company, Yum! Brands, plans to expand AI voice technology to hundreds of US locations for improved order accuracy and reduced wait times.

Taco Bell's parent company, Yum! Brands, plans to expand AI technology to hundreds of its locations across the US. The voice AI technology, currently operational in over 100 Taco Bell drive-thrus, aims to enhance back-of-house operations, improve order accuracy, and reduce wait times. The benefits include easier workdays for employees, improved order accuracy, a more consistent and friendly experience, and higher profit growth. Yum! Brands claims that, with over two years of fine-tuning and testing, it is confident in the technology's ability to optimize operations and enhance customer satisfaction. The company is also testing voice AI technology at five KFC restaurants in Australia and aims to expand its voice AI services worldwide.

July 31, 2024
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