81% of Americans use voice technology daily or weekly, with usage increasing 68% in the past year, as highlighted in a TELUS survey.

A TELUS Digital Experience survey shows that 81% of Americans use voice technology daily or weekly, with 68% increasing usage over the past year. Speed, convenience, and multitasking drive this trend. However, users reported frustration due to errors, prompting calls for improved accuracy and better accent recognition. Notably, 58% of consumers would engage with brands using voice tech in their services. The study underscores voice tech's growing role in customer interaction.

October 08, 2024
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