26 state attorneys general urge federal gov't to regulate AI-powered phone call service, PhoneCallGPT, in telemarketing due to potential consumer harm; recommend prohibiting AI usage and requiring prior consent.
PhoneCallGPT, an AI-powered service enabling users to complete tasks via automated phone calls, has been met with concerns from 26 state attorneys general who are urging the federal government to impose stricter regulations on the use of AI in telemarketing. The attorneys general's concerns stem from the potential harm to consumers as a result of AI technology replicating live agent interactions over the phone. They recommend prohibiting AI usage in telemarketing calls and advising the FCC to view these technologies as no different from soundboard or artificial voice systems, which require prior express written consumer consent.
January 25, 2024
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