2024 CX Leaders report highlights AI, self-help, personalization, journey mapping, and digital engagement as key trends in customer care.

Advanced Call Center Technologies, LLC, in collaboration with Execs in the Know, released the "2024 CX Leaders Trends & Insights: Consumer Edition" report, identifying key challenges and opportunities in customer care. Surveying over 500 consumers, it emphasizes the role of AI and self-help tools in enhancing customer experiences, alongside shifting consumer preferences. Companies are focusing on personalization, customer journey mapping, and improving digital engagement to meet evolving demands and boost loyalty.

October 10, 2024
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