Retailers adopt AI to replace human workers, driven by cost savings and customer data analysis.
Retailers are adopting AI technology to replace human workers, driven by cost savings and the ability to collect and analyze customer data for improved service. AI bots, such as Wendy's FreshAI, automate data collection and use real-time insights to adapt their behavior, creating a continuous data loop. This shift towards AI raises concerns about job displacement and the future of human interaction in business.
May 06, 2024
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