Australia's ACMA introduces new rules for telcos to improve communication of network outages.
Australia's ACMA introduces new rules for telcos requiring them to communicate major network outages through various channels, including online, email, social media, radio, and TV, after a review of a nationwide Optus outage. The new guidelines aim to improve communication and engagement during outage situations. Additionally, ACMA will review industry standards for complaint handling to ensure effective processes during outages.
August 27, 2024
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