Welsh couple receives Scottish Power gas bills, despite using EDF, who confirmed sole supplier status; Scottish Power apologizes, cancels account, and pays a goodwill payment.

A Welsh couple faced £3,400 gas bills and bailiff visits from Scottish Power, despite not having an account with the firm. They moved into a new home in March, using EDF as their supplier, but began receiving bills from Scottish Power. The Energy Ombudsman confirmed EDF as the sole supplier, and Scottish Power has since apologized, canceled the account, and paid a goodwill payment to the couple.

March 27, 2024
4 Articles

Further Reading