471,512 101 calls handled by Thames Valley Police call handlers, 18% escalated to police presence (160,127).
Thames Valley Police call handlers handled 471,512 101 calls, with only 18% escalated to needing police presence (160,127). Calls receive a priority rating from 1-5 to assess urgency. Morning shift workers handle burglaries and criminal damage, while night shift workers deal with assault, violence & mental health cases; no handbook or script for call handlers.
May 09, 2024
3 Articles