West Mercia Police have slow 999 call response times, investing in staff and technology to improve service.
West Mercia Police reported as one of the slowest UK forces for answering 999 calls, with an average response time of 17.66 seconds, missing the national target of 90% calls answered within 10 seconds. West Mercia Police have invested in additional staff and new technology, aiming to improve their service. They urge the public to only use 999 for genuine emergencies and report non-urgent matters through alternative channels.
April 28, 2024
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