Australian airlines conditionally approve an aviation ombudsman for passenger complaints and refunds.
Australia's two major airlines have conditionally approved an industry-wide aviation ombudsman to handle passenger complaints and refunds. There is already an Aircraft Noise Ombudsman for complaints, but a stronger ombudsman is being considered in the aviation white paper due mid-2024. Currently, Australian passengers have fewer protections and rights compared to American and European air travellers.
May 19, 2024
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