Australia's federal government plans to establish an Aviation Industry Ombudsman by 2026 to handle disputes and enforce passenger rights.
Australia's federal government plans to establish an Aviation Industry Ombudsman by 2026, as part of the Albanese government's aviation white paper. The independent agency will handle disputes, enforce passenger rights including refunds for delayed or cancelled flights, and address transparency and accountability concerns. Airlines will be required to report reasons for delays, and the government aims to strengthen rights for people with disabilities.
August 25, 2024
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