Sonos Inc. faced heavy criticism over a disastrous app update, causing a $20-$30 million investment for fixes and a $200 million revenue loss.

Sonos Inc. faced significant backlash following a problematic app update released in May, deemed one of the worst in consumer tech history. Employees raised concerns prior to the launch, warning executives, including CEO Patrick Spence, about potential user impact. The app's issues stemmed from 20 years of accumulated technical debt, leading to a $20-$30 million investment for fixes and a $200 million revenue shortfall due to delays in hardware releases.

September 23, 2024
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