Sonos lays off 100 employees due to app issues affecting customer satisfaction and sales.

Sonos has laid off 100 employees, representing about 6% of its workforce, due to ongoing issues with its redesigned mobile app. The app has been criticized for being poorly designed and lacking essential features. CEO Patrick Spence has acknowledged the app issues have hurt customer satisfaction and impacted sales, causing delays to the launch of two new products. The company is investing $20-$30 million to fix the app and is updating it every two weeks to address issues.

August 14, 2024
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