Philadelphia addresses 911 staffing issues with pay raises, improved processes, and career advancements after a wrong-address dispatch error.
Philadelphia officials address 911 call center staffing issues by implementing 5% pay raises for dispatchers, adjusting call handling processes, and creating career advancement opportunities. These changes come after an incident where a dispatcher sent police to the wrong address during a shooting call. The city is also focusing on hiring 60 open dispatch positions and increasing dispatcher pay to match regional averages. Despite improvements, the city still faces challenges in retaining staff due to higher pay in surrounding communities.
August 22, 2024
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