911 emergency system in the US experiences recurrent outages, with a 2-hour Massachusetts shutdown in June; modernized upgrades stalled in Congress.

911 emergency system in the US faces recurrent outages, with a 2-hour Massachusetts shutdown in June. The fragmented, outdated system with 6,000 call centers and varying state funding leads to disparities in emergency response. Modernized next-gen 911 systems offer location tracking, text capabilities, and media sharing, but federal legislation to allocate funds for upgrades is stalled in Congress.

July 23, 2024
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