911 call center in D.C. faced 18 disruptions in 2024, including 8 affecting emergency calls, leading to a 5-month-old baby's death during an outage.

911 call center in D.C.'s Office of Unified Communications faced 18 disruptions in 2024, with 8 impacting emergency dispatch calls. A 5-month-old baby's death during an outage is being investigated. Staffing shortages were addressed with $800 bonuses. The OUC is hiring more IT personnel, implementing a 22-point plan, and working on policy changes to minimize human error.