50% of Canadian telecom providers do not fully adhere to website complaints section rules, as per the CCTS annual compliance report.
Half of Canadian telecom providers are not adhering to website complaints section rules, according to the Commission for Complaints for Telecom-Television Services (CCTS). The annual compliance report found that over half of the 51 communications providers audited did not have easily accessible complaints sections on their websites. Just 35% of providers were fully compliant with requirements to inform customers about the CCTS on their respective websites in both official languages. This represents an increase from 14% fully compliant in 2019.
May 16, 2024
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