Microsoft is developing an AI-powered chatbot for Xbox platform to automate support tasks.
Microsoft is developing an AI-powered chatbot for its Xbox platform to automate support tasks, including handling console support queries and processing game refunds. The chatbot, referred to as the "Xbox Support Virtual Agent," is part of Microsoft's larger initiative to incorporate AI into gaming, Xbox content creation, game operations, and more. The prototype chatbot is currently being tested internally and can respond to queries using voice or text.
April 02, 2024
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