Microsoft introduces AI tools for customer service call centers, using Copilot technology to train chatbots with company help manuals.
Microsoft is introducing new AI tools for customer service call centers, aiming to improve customer support tasks by training chatbots with better answers using company help manuals. The tech giant is using its Copilot technology, which is already capable of summarizing emails and creating PowerPoint slides. This move will see Microsoft entering a competitive field, taking on rivals such as Salesforce.com and Zoom.
June 04, 2024
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