Microsoft unveils AI agents for business tasks, facing criticism over accuracy and security.

Microsoft CEO Satya Nadella announced at the Ignite 2024 conference that the company is developing AI "agents" capable of performing autonomous tasks, such as reviewing customer returns and examining shipping invoices. These agents aim to overcome the limitations of current large language models used in chatbots, which excel at writing but struggle with complex reasoning and long-term planning. While Microsoft envisions these agents as transformative tools for businesses, Salesforce CEO Marc Benioff criticized the move, questioning the accuracy and security of Microsoft's AI assistant, Copilot.

November 19, 2024
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