17-year-old with asthma died due to 28-minute ambulance delay from incorrect triage categorization by call-handler.
17-year-old with asthma died after 28-minute delay in ambulance arrival due to incorrect triage categorization by call-handler. Call-handler misinterpreted teen's mother's description of daughter's breathing, leading to delayed dispatch. Ambulance services and staff have made changes since incident; Deputy Health and Disability Commissioner criticized call-handler's decision-making and recommended further improvements.
May 13, 2024
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