New Zealand's Hato Hone St John breached a man's rights during a heart attack emergency, causing death due to misprioritized 111 call and lack of re-triaging.
In New Zealand, Deputy Health and Disability Commissioner Deborah James found that Hato Hone St John breached a man’s rights when responding to a heart attack emergency. An initial 111 call was misprioritized, and a follow-up call was not re-triaged despite the man's worsening condition, leading to his death. Recommendations included formal apologies, enhanced staff training, and improved dispatch protocols to prevent future incidents.
October 14, 2024
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