Emotion AI gains momentum in business applications, with cloud providers and startups investing in its development.

Emotion AI is gaining traction in business as companies integrate it into various roles like customer service and sales. This technology uses sensors and machine learning to interpret human emotions. Major cloud providers offer these capabilities, while startups are investing in their development. However, its effectiveness is debated, with critics questioning the reliance on facial cues and potential regulatory impacts from initiatives like the EU's AI Act.

September 01, 2024
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