Bank of America's virtual assistant, Erica, reached 2 billion interactions with 42 million users since 2018.
Bank of America's virtual financial assistant, Erica, has reached 2 billion interactions since its launch in 2018, with over 42 million customers using it. Erica, which helps with money transfers, bill payments, and investment tracking, has seen its use accelerate in the past 18 months. It now engages with clients 2 million times per day, up from 1 billion interactions in 2020.
April 08, 2024
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