Big Four banks, led by Commonwealth Bank, expand AI usage for mortgage checks, fraud prevention, and personalized services.
Big Four banks, including Commonwealth Bank, are increasing their AI usage for mortgage checks, fraud prevention, and more personalized services. CEO Matt Comyn recently returned from a US trip learning about AI advancements and plans to use it to improve banking experiences and security. Long-term changes may involve leveraging generative AI and messaging/voice technologies for customer processes.
June 01, 2024
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