Securities and Exchange Board of India (Sebi) launched SCORES 2.0 to enhance investor complaint redress mechanism with automated routing and 21-day resolution timeline.

Securities and Exchange Board of India (Sebi) launched SCORES 2.0, an upgraded version of SCORES, to strengthen the investor complaint redress mechanism. The new system introduces automated routing of complaints and oversight by designated authorities, reducing timelines for complaint resolution to 21 calendar days. SCORES 2.0 aims to improve the efficiency and effectiveness of addressing investor complaints in the securities market.