PDS Consultants, a Kentucky company supplying eyewear to veterans, faces criticism for pressuring employees to upsell non-VA-covered frames.

A Kentucky-based company, PDS Consultants, awarded a contract in October to supply eyewear to veterans, has faced criticism for pressuring employees to upsell. Employees were given a monthly quota and reportedly told to upsell non-VA-covered frames to veterans, potentially causing them to pay more out of pocket. One source revealed that opticians' pay was docked, and they were encouraged to compensate by upselling.

March 03, 2024
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