2022: HMC in Qatar's RBMS changes led to a 224% increase in first appointments within 7 days and a 70% decrease in pending referrals.
In 2022, Hamad Medical Corporation (HMC) in Qatar introduced system changes to its Referral and Booking Management System (RBMS), leading to a 224% increase in patients receiving their first appointment within seven days of referral. The initiative covered all aspects of appointment booking, from referrals to scheduling, and resulted in a 70% decrease in pending referrals. These improvements reflect HMC's commitment to enhancing patient access to healthcare services and ensuring a more streamlined experience.
April 28, 2024
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