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flag A 28-year-old disabled Indigenous woman died in 2022 after scalding in a hot bath due to a faulty heater and lack of monitoring by her care providers.

flag A 28-year-old Indigenous woman with severe disabilities, Kyah Lucas, died in February 2022 after suffering life-threatening burns during a bath at her home in Orange, NSW, when water reached 60°C—well above the safe 42°C limit—due to a malfunctioning temperature control panel. flag Care workers from NDIS provider LiveBetter failed to monitor the water temperature, and Kyah, who was non-verbal and had extremely sensitive skin, could not communicate distress. flag Her mother described the incident as a "fatal betrayal," and the NSW District Court heard testimony about systemic failures in oversight and safety protocols within disability support services, highlighting vulnerabilities in the NDIS system.

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