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flag Newcastle councillors oppose renewing Keolis Downer’s bus contract due to service issues, pushing for public ownership.

flag Newcastle city councillors are urging the NSW government not to renew Keolis Downer’s private bus contract in 2027, citing ongoing service failures, low pay, and poor integration, and advocating for a publicly owned regional transport authority. flag They reference a McKell Institute report criticizing the privatized model, though Keolis Downer disputes the claims, citing strong on-time performance, increased patronage, and safety improvements. flag The company attributes challenges to workforce shortages and industrial action, while BusNSW notes that private operation followed a 2015 audit showing prior public operator underperformance and emphasizes strict regulatory oversight.

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