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Greggs staff report customer frustration over repeated order confirmations and incorrect claims, amid new iced drink launches.
A Greggs employee shared frustrations with customers who confirm drink orders multiple times but later claim they received the wrong item, despite clear verification.
Staff report wasted drinks and increased stress from repeated corrections, with some customers demanding larger sizes or grabbing items mid-transaction.
Other workers noted issues like ordering while staff are preparing food.
Meanwhile, Greggs is launching two new iced drinks—Cherry Lemonade and Cherry and Mango Cooler—alongside seasonal favorites ahead of Easter.
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El personal de Greggs informa de la frustración de los clientes por las repetidas confirmaciones de pedidos y reclamaciones incorrectas, en medio de nuevos lanzamientos de bebidas heladas.