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flag A federal worker hesitates to retire due to a $10,500 debt from the flawed Phoenix pay system, despite past retroactive pay.

flag Jennifer MacDougall, a federal public servant, is hesitant to retire due to a $10,500 debt claim from the flawed Phoenix pay system, despite receiving retroactive pay in 2019 after a job reclassification. flag The error, stemming from data issues between 2014 and 2018, has caused her anxiety and eroded trust in government pay records. flag The federal government’s upcoming early retirement incentive program raises concerns, as Phoenix continues to face backlogs—216,000 unresolved transactions as of February, 45% over a year old. flag A new system, Dayforce, is set to launch in 2027 after a $350.6 million contract. flag Officials are preparing a specialized team and exploring AI to manage cases, but MacDougall fears future claims could still be pursued.

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