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Minnesota settles with Lyft over disability discrimination, requiring policy changes and a $63,000 payment.
Minnesota has settled with Lyft over allegations of discriminating against riders with disabilities, following multiple incidents where drivers canceled rides after learning about a passenger’s service dog, Alfred.
The state’s investigation found Lyft violated the Minnesota Human Rights Act by failing to prevent such discrimination, including cases where drivers hung up mid-ride or canceled back-to-back trips.
As part of the agreement, Lyft must improve policies, enhance driver training on disability rights, update its app for better accessibility, strengthen accountability, and pay a $63,000 settlement.
The state emphasized that reliable transportation is a civil right, and the settlement could set a national precedent for rideshare accessibility.
Minnesota llega a un acuerdo con Lyft por discriminación por discapacidad, requiriendo cambios de política y un pago de $ 63,000.