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Over 10,500 New Zealanders demand clearer airline passenger rights disclosure during delays or cancellations.
Over 10,500 New Zealanders have signed a petition urging the government to require airlines to clearly inform passengers of their rights during flight delays or cancellations.
Consumer NZ is calling on Associate Minister of Transport James Meager to use existing powers under the Civil Aviation Act to mandate transparent disclosures, citing widespread confusion among travelers about entitlements like refunds or compensation up to 10 times the ticket cost.
Despite amendments granting this authority, no action has been taken.
The push follows Jetstar’s $2.25 million fine for misleading passengers and an ongoing investigation into Air New Zealand.
Many travelers remain unaware of their rights, often paying out-of-pocket for costs airlines should cover.
Más de 10,500 neozelandeses exigen una divulgación más clara de los derechos de los pasajeros de las aerolíneas durante retrasos o cancelaciones.