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UK regulator proposes £22M fine against South East Water for water outages affecting 286,000 homes from 2020–2023.
UK water regulator Ofwat plans to fine South East Water £22 million over repeated supply failures from 2020 to 2023 that left over 286,000 customers in Kent and Sussex without water for extended periods.
The regulator found the company failed to maintain infrastructure, lacked accountability for systemic issues, and did not ensure resilience during dry or freezing conditions.
Customers faced severe disruptions, including no access to tap water for basic needs, and the company’s response was criticized as slow and inadequate.
South East Water challenged the fine in court, but a judge rejected its bid to block publication, calling the argument unconvincing.
The consultation on the fine remains open until April 13.
El regulador del Reino Unido propone una multa de 22 millones de libras esterlinas contra South East Water por los cortes de agua que afectan a 286.000 hogares desde 2020 hasta 2023.