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Illinois proposes limiting home service appointment windows to two hours with one-hour notice for delays and no fees for provider no-shows.
Illinois lawmakers are considering Senate Bill 3066, which would limit home service appointment windows to two hours for providers like plumbers and HVAC technicians.
The bill requires one-hour advance notice if arrival is delayed and bans charging customers for missed appointments due to provider no-shows.
Introduced by State Senator Christopher Belt, it aims to reduce scheduling frustration, though concerns remain about loopholes and broader systemic issues.
The measure is under review in the state legislature.
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Illinois propone limitar las ventanas de cita de servicio en el hogar a dos horas con un aviso de una hora para retrasos y sin cargos por no presentarse al proveedor.