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flag A Liverpool mother was blocked from a public toilet with her sick child, despite paying cash, due to a card-only fee policy.

flag A Liverpool mother, Leanne Gildea, was denied access to public toilets at St John's Shopping Centre on February 17, 2026, despite offering cash, because the facility only accepts card payments for a 35p fee. flag She was with her two young daughters, including a six-year-old with a medical condition requiring private changing facilities. flag A stranger paid the fee to allow access. flag The shopping centre, which has used the card-only system for about 12 years to cover maintenance and prevent misuse, expressed regret, especially given the child’s needs, and said it is reviewing the case while reaffirming its commitment to inclusivity.

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