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flag San Francisco officials demand PG&E accountability after a 2023 outage left 130,000 without power for over three days.

flag San Francisco supervisors held a hearing on February 13, 2026, demanding accountability from PG&E after a December 2023 outage at the Mission Substation left 130,000 customers without power for over three days. flag The fire, caused by a circuit breaker, was not reported to the fire department for over an hour, and PG&E’s AI-driven outage notifications failed, leading to misinformation. flag Officials criticized outdated emergency protocols, reliance on paper maps, and inequitable response in underserved areas. flag PG&E CEO Sumeet Singh apologized, pledging to replace the AI system with human oversight, transition all building plans to tablets within a month, and improve communication. flag The city plans to acquire PG&E, with a resolution now before the Board of Supervisors, including provisions to protect worker jobs. flag A follow-up hearing is scheduled after an independent investigation is released.

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