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flag A Birmingham hospital failed to provide BSL interpreters for a deaf man’s family during his 11-week stay, forcing his children to interpret medical decisions, including end-of-life care, leading to distress and a formal apology.

flag A Birmingham hospital failed to provide British Sign Language interpreters for a deaf man’s family during his 11-week hospital stay in 2021, forcing his children, aged 16 and 12, to interpret critical medical information, including end-of-life decisions. flag The Parliamentary and Health Service Ombudsman found the NHS trust repeatedly violated national guidelines, causing avoidable distress. flag Interpreters were only provided three times. flag The hospital apologized, agreed to an action plan, and will pay compensation. flag The case underscores systemic issues in healthcare access for deaf patients.

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