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A Birmingham hospital failed to provide BSL interpreters for a deaf man’s family during his 11-week stay, forcing his children to interpret medical decisions, including end-of-life care, leading to distress and a formal apology.
A Birmingham hospital failed to provide British Sign Language interpreters for a deaf man’s family during his 11-week hospital stay in 2021, forcing his children, aged 16 and 12, to interpret critical medical information, including end-of-life decisions.
The Parliamentary and Health Service Ombudsman found the NHS trust repeatedly violated national guidelines, causing avoidable distress.
Interpreters were only provided three times.
The hospital apologized, agreed to an action plan, and will pay compensation.
The case underscores systemic issues in healthcare access for deaf patients.
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Un hospital de Birmingham no proporcionó intérpretes de BSL para la familia de un hombre sordo durante su estadía de 11 semanas, lo que obligó a sus hijos a interpretar decisiones médicas, incluida la atención al final de la vida, lo que provocó angustia y una disculpa formal.