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Cracker Barrel faces backlash for shorter hours and stricter reservation rules, sparking customer complaints.
Cracker Barrel has drawn backlash after implementing new dining restrictions, including shorter operating hours and stricter rules on reservations and walk-ins, prompting customer complaints and social media criticism.
The changes, aimed at improving efficiency and service quality, have been met with frustration from regular patrons who say the adjustments reduce accessibility and convenience.
The chain has defended the updates as necessary for operational improvements but has faced growing scrutiny over their impact on customer experience.
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Cracker Barrel se enfrenta a una reacción violenta por horarios más cortos y reglas de reserva más estrictas, provocando quejas de los clientes.