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A third-party hardware failure caused a 36-hour IT outage at South Island hospitals in January 2026, forcing paper records and prompting a review of digital response protocols.
A major IT outage across New Zealand’s South Island hospitals in mid-January 2026, affecting Dunedin, Invercargill, and surrounding areas, was caused by a third-party hardware failure, according to Health New Zealand.
The disruption, lasting 36 hours, forced staff to use paper records and impacted clinical systems.
HNZ confirmed the issue stemmed from a vendor-related technical failure, part of a series of IT disruptions that month linked to external providers.
The agency is reviewing response protocols as part of its digital upgrade plan relying on cloud services and outside vendors.
While patient impacts were downplayed, unions reported staff stress and operational challenges, with post-incident reviews underway.
Un fallo de hardware de terceros causó una interrupción de TI de 36 horas en los hospitales de la Isla Sur en enero de 2026, lo que forzó los registros en papel y provocó una revisión de los protocolos de respuesta digital.