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BT missed profit targets in Q4 2025 due to customer losses and sports venture losses, but full fibre growth and revised forecasts show progress.
BT reported a decline in sales and profits for the quarter ending December 31, 2025, after losing 210,000 broadband customers—fewer than the projected 230,000.
Revenue fell 4% to £5 billion, driven by lower service and equipment sales, particularly from handsets and divestments.
Pre-tax profits dropped to £183 million from £427 million, largely due to £214 million in losses from its TNT Sports joint venture.
Despite challenges, BT revised its full-year Openreach customer loss forecast downward to 850,000 from 900,000.
The company highlighted strong growth in full fibre broadband, adding 571,000 customers and reaching over 21 million homes and businesses, while its 5G+ network now covers 69% of the UK population.
BT affirmed it remains on track to meet its annual financial guidance.
BT incumplió los objetivos de beneficios en el cuarto trimestre de 2025 debido a pérdidas de clientes y pérdidas de empresas deportivas, pero el crecimiento total de la fibra y las previsiones revisadas muestran progresos.