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flag A January 26, 2026, iPhone software update disrupted emergency 000 calls for some Telstra users on older models.

flag A software update for older iPhone models (iPhone 8, 8 Plus, and X) released on January 26, 2026, has caused widespread issues on Telstra’s network, preventing some users from making or receiving emergency calls to Australia’s 000 number. flag Telstra and Apple are investigating the problem, which may cause delays of up to a minute or complete failure to connect, and have paused related software updates. flag WA Police urged affected users to delay updates and use alternative emergency methods. flag The issue is limited to specific devices on Telstra’s network, with no impact reported on Optus or TPG/Vodafone customers.

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