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The UK is deploying AI chatbots like Bobbi to handle non-urgent police calls, aiming to save 6 million hours annually and modernize policing.
The UK is rolling out AI chatbots, including one named Bobbi, to handle non-urgent police calls in England and Wales, aiming to free up 6 million hours annually—equivalent to 3,000 officers—by automating tasks like call triaging and file preparation.
The initiative, led by Home Secretary Shabana Mahmood, includes creating Police.AI, a national center for AI in policing, and consolidating 43 police forces into 12 by 2029.
AI will also analyze surveillance footage, facial recognition, and mobile data, with expanded use expected.
While officials highlight efficiency and modernization benefits, critics warn AI may misjudge urgent calls, risking delays in critical situations, underscoring concerns over accuracy, privacy, and the need for strong oversight.
El Reino Unido está desplegando chatbots de IA como Bobbi para manejar llamadas policiales no urgentes, con el objetivo de ahorrar 6 millones de horas al año y modernizar la policía.