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New Zealand's telecom dispute scheme remains industry-controlled and underused, while a $30M satellite project faces scrutiny over hidden technical issues.
The Commerce Commission warns New Zealand’s Telecommunications Disputes Resolution Scheme remains partially under industry control, with the TCF holding a 25% stake and budget veto power, despite progress since 2021.
Public awareness is low—only 20% of citizens know the scheme exists—and key 2021 recommendations, including public reporting on systemic issues, remain unmet.
The scheme excludes many broadband complaints and sees far lower usage than Australia’s equivalent.
Meanwhile, the MethaneSAT satellite project faces scrutiny after internal briefings contradicted public claims of normal operations, revealing ongoing technical issues and prompting calls for an Auditor-General probe into the $30 million mission, which lost contact in June.
El esquema de disputas de telecomunicaciones de Nueva Zelanda sigue siendo controlado por la industria y subutilizado, mientras que un proyecto de satélite de $30 millones enfrenta un escrutinio por problemas técnicos ocultos.